Transparency

• most OK re: process info.

  • few address issue of applicable law

• most deficient re: independence/ impartiality

• most deficient re: case results

  • arbitration case results
  • general stats otherwise

First slide

Previous slide

Next slide

Last slide

View graphic version

Notes:

Info. on process (procedural rules; applicable fees; tools used; confidentiality; how decisions are made, etc.):

- 2 notably deficient (clickNsettle; WebDisputeResolutions

Info. on ADR personnel:

- Online Mediators, CyberCourt, WebMediate

Info. on case results:

- mediation requires confidentiality; no rulings to publish

- only 4 of 11 arbitration providers publish results (no caselaw)

- anonymous/aggregate statistics important re: track record; assessment of impartiality; public accountability of ADR providers