Preliminary Survey Results

• 29 online ADR service providers

  • 5 not yet operational
  • 22 US-based (2 Cdn.; 3 Eur.)
  • 9 automated negotiation
  • 6 ombuds; 4 facilitated negotiation
  • 17 mediation; 11 arbitration

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Notes:

Of the 29 providers,

- 5 not yet operational

- 22 US-based (2 Canadian; 5 European)

Of 9 Auto.Neg., 6 provide automated negotiation only; 1 insurance only.

Of 6 ombuds services, 3 ombuds only.

Of 17 mediation services, 7 mediation only.

Of 11 arbitration, 2 arbitration only; and 2 non-binding only (one mock trial)