September 11-12, 2000
San Francisco, CA

Online ADR Services for Cross-border C2B Disputes

Philippa Lawson
Counsel
Public Interest Advocacy Centre, Canada

Table of Contents

1. Online ADR services for cross-border C2B disputes
2. Introduction
3. Survey Scope & Methodology
4. Types of online ADR found
5. Preliminary Survey Results
6. Type of Disputes covered
7. Languages offered
8. Funding Source
9. Consumer Fee?
10. Publication of Case Results
11. Availability
12. Affordability
13. Independence/Impartiality
14. Transparency
15. Linguistic/Cultural Differences
16. Scale-ability/Choice
17. Compliance Incentives
18. Issues for X-B ADR providers
19. Issues for Policy-Makers
20. Conclusions
21. For Copy of Final Report