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Jurisdiction II: Global Networks/Local Rules

September 11-12, 2000
San Francisco, CA

Online ADR Services for Cross-border C2B Disputes

Philippa Lawson
Counsel
Public Interest Advocacy Centre, Canada


Table of Contents

  1. Online ADR services for cross-border C2B disputes
  2. Introduction
  3. Survey Scope & Methodology
  4. Types of online ADR found
  5. Preliminary Survey Results
  6. Type of Disputes covered
  7. Languages offered
  8. Funding Source
  9. Consumer Fee?
  10. Publication of Case Results
  11. Availability
  12. Affordability
  13. Independence/Impartiality
  14. Transparency
  15. Linguistic/Cultural Differences
  16. Scale-ability/Choice
  17. Compliance Incentives
  18. Issues for X-B ADR providers
  19. Issues for Policy-Makers
  20. Conclusions
  21. For Copy of Final Report

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