Consumer Protection

• Guidelines for Consumer Protection in the Context of Electronic Commerce (December, 1999)

• Joint OECD-Private Sector Workshop to explore efforts to implement the Guidelines (Berlin, March, 2001)

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Notes:

Guidelines were developed to ensure consumers are afforded transparent and effective protection whatever the medium of commerce

Implementation efforts have included

• translating the Guidelines
  • are available in English, French, German, Hungarian, Italian, Japanese, Norwegian, and Spanish

• developing web sites and information gateways for consumers and consumer associations, business and fellow governments to have access to important consumer protection information

• holding roundtables to discuss and educate businesses about providing effective consumer protection

• developing codes of conduct

• developing ADR mechanisms

• adopting laws were necessary

Berlin workshop will provide opportunity to examine these implementation efforts and to talk about additional efforts that might be necessary