September 11-12, 2000
San Francisco, CA

BBBOnLine, Inc.: A Viable Self-Regulation Model for E-Commerce

Elizabeth deGrazia Blumenfeld
Project Director, Code of Online Business Practices
BBB Online, USA

Table of Contents

1. BBBOnLine, Inc.: A Viable Self-Regulation Model for E-Commerce
2. Bigger Question
3. Operational Requirements
4. The BBB System - a working model
5. BBBOnLine Programs
6. Strategic Requirements
7. Conclusion

Additional Materials

• Protecting Consumers in Cross-Border Transactions: A Comprehensive Model for Alternative Dispute Resolution
• Better Business Bureau® - BBBOnLine®: Code of Online Business Practices. Final Draft - Pending Vote of the BBB System