Self-Regulation

• BBB programs and mission tackle all aspects of the self-regulation issue

  • Dispute settlement--fair, swift and accessible
  • standard setting (BBB online business practice code)
  • monitoring and “enforcement” of standards
  • seal programs

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our dispute settlement program is largest consumer program in the US

35000 or more mediations and arbitrations cases a year

200,000 online complaints

free to consumers

setting voluntary standards is part of our heritage--charity accountability; advertising; ADR clauses

we enforce our standards--NAD, BBB membership decisions, PAS

BBBOnLine reliability largest seal program on the Internet

BBBOnLine privacy--most comprehensive and growing privacy program