Slide 7 of 11
Notes:
our dispute settlement program is largest consumer program in the US
35000 or more mediations and arbitrations cases a year
200,000 online complaints
setting voluntary standards is part of our heritage--charity accountability; advertising; ADR clauses
we enforce our standards--NAD, BBB membership decisions, PAS
BBBOnLine reliability largest seal program on the Internet
BBBOnLine privacy--most comprehensive and growing privacy program
